1. Introduction

Welcome to The Slab Lab. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

2. Company Information

The Slab Lab is operated by THE SLAB LAB LTD, a company registered in England and Wales.

• Company Number: 16940122
• Registered Address: Lytchett House 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA

3. Privacy Policy

Your use of The Slab Lab is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our platform, you also agree to the terms of our Privacy Policy.

4. About The Slab Lab

The Slab Lab is an online collectibles platform that allows users to purchase mystery packs which each contain one guaranteed, real, physical graded trading card ("Slab"). The Slab Lab is not a gambling service. All purchases result in the allocation of a physical collectible.

5. Eligibility

• You must be 18 years or older to use The Slab Lab. You will be required to provide your date of birth during registration, and we may verify your age at any time.
• You must provide accurate and truthful information when creating an account.
• You must verify your email address before you can access the platform's features. Unverified accounts will have restricted access.
• Only one account per person is permitted.
• We reserve the right to suspend or close accounts that breach these rules.

6. Packs & Mystery Mechanics

• Each pack guarantees one real graded slab.
• Pack tiers include published rarity bands and probabilities, displayed before purchase.
• Slabs are assigned at random from live inventory based on the selected pack's rarity bands using our provably fair system (see Section 7).
• Once a slab is assigned to a user, it is removed from future availability.
• A pack tier may be temporarily unavailable if any of its rarity bands have no stock. Availability is displayed on the tier page.

No outcome is guaranteed beyond the published rarity bands.

7. Provably Fair System

All slab assignments on The Slab Lab use a provably fair system that allows you to independently verify the fairness of every pack opening.

• At the time of purchase, a server seed is generated and its cryptographic hash (SHA-256) is committed. The hash is displayed to you before you reveal your pack.
• You may optionally provide your own client seed before revealing, ensuring that neither party can unilaterally determine the outcome.
• After the reveal, both the server seed and client seed are disclosed, allowing you to verify that the committed hash matches and that the card selection was deterministic.
• Full verification details, including the algorithm and pool hashes, are available on the provably fair page of our website.

8. Transparency & Odds

• All rarity bands and rarity probabilities are displayed prior to purchase.
• Odds may be user-specific due to fairness mechanisms (for example, dupe cooldowns) and current inventory.
• Displayed odds reflect the user's current eligibility at the time of viewing.

Odds may change if inventory changes or if user-specific modifiers apply.

9. Cooldowns & Fair Access

Dupe Cooldown

To improve user experience and reduce excessive duplicates, slabs recently pulled by a user have temporarily reduced odds for that user ("Dupe Cooldown"). Dupe Cooldown does not remove slabs from eligibility entirely — it reduces their selection weight, meaning they are still possible but significantly less likely.

• Dupe Cooldown lasts for 24 hours per slab, per user.
• If a user collects all available slabs in a given rarity band, all cooldowns for that band are reset, allowing fresh pulls.
• Cooldown details are displayed transparently in the user interface where applicable.

Purchase Cooldowns

Our inventory of graded slabs is finite and certain rarity bands, tiers, or individual slabs can become scarce. To make sure all customers have a fair opportunity to purchase from limited stock, we may apply purchase cooldowns to individual accounts. A purchase cooldown is a temporary pause or rate-limit on further pack purchases.

• Purchase cooldowns may be triggered automatically by our systems, or applied manually by our team, when continuous, high-volume, or otherwise stock-depleting purchasing patterns are detected.
• The duration of a purchase cooldown is set at our discretion having regard to current stock levels, your recent purchase volume, and how widely remaining stock needs to be shared.
• Purchase cooldowns are a fair-access mechanism, not a penalty, and do not imply any breach of these Terms. They apply equally to customers exhibiting comparable purchasing patterns.
• During a purchase cooldown you retain full access to all other platform features, including revealing existing packs, managing your collection, requesting shipping, and using buyback.
• Where reasonably possible, your account will indicate that a purchase cooldown is active and when it is expected to lift.

10. Payment Terms

Payments for pack purchases are processed securely via Axcess Merchant Services. All transactions are processed in British Pounds (GBP).

Payment Methods

• Card payment: We accept credit and debit cards as supported by Axcess Merchant Services. Payment is taken at the point of pack purchase and must clear before a pack can be revealed.
• Account balance: If you have sufficient account balance (from buybacks, referral bonuses, or other credits), you may use it to purchase packs without a card payment.
• Top-up payment: If your account balance partially covers the pack price, you may pay only the shortfall amount by card. Your balance will be applied first, with the remainder charged to your card.

Saved Payment Methods

You may choose to save your payment method via Axcess Merchant Services for faster future purchases. Saved card tokens are stored securely by Axcess Merchant Services — we do not store your full card details. You can remove saved payment methods at any time from your account settings.

3D Secure Authentication

Some card payments may require additional verification through 3D Secure (3DS) authentication with your bank. This is a security measure to help prevent fraud and is handled automatically during the payment process.

11. Decide Later

After revealing a pack, the assigned slab is held in a pending state until you make a decision. You may choose to decide later (holding the slab whilst you consider your options) or sell it back to us immediately (see Section 13).

• Cards placed in "Decide Later" are held for a maximum of 30 days from the date of the decision.
• During this period, you can: request shipping (see Section 17) or take store credit at 85% of the current guide price.
• After 30 days with no action, cards are automatically bought back at 85% of the guide price at the time of buyback (not at the time of reveal) and credited as store credit.
• Reminder emails are sent when 14, 7, 3, and 1 day(s) remain before expiry.
• The auto-buyback price is based on the guide price at the time of buyback, which may differ from the price at the time of reveal.

The Slab Lab acts as a custodian of slabs in "Decide Later" until physical delivery is requested or a buyback is completed.

11a. Grandfathering — Existing Cards

Cards placed in Decide Later prior to 25 March 2026are exempt from the 30-day rule and remain held indefinitely under the previous terms. The automatic buyback and expiry policy described in Section 11 applies only to cards placed in "Decide Later" on or after 25 March 2026.

12. Storage & Insurance

All slabs held in "Decide Later" are stored in a secure, locked, temperature-controlled facility. All slabs in our custody are fully insured.

• THE SLAB LAB LTD takes full responsibility for damage, theft, or loss of slabs whilst they are in our possession.
• In the event of damage, theft, or loss, customers will be compensated at fair market value, determined in good faith.
• Once a slab leaves our facility for shipping, our responsibility for it continues until it is delivered to you, in accordance with Section 17 (Shipping) and our Refund Policy.

13. Buyback / Sellback Option

After revealing a slab, or at any time whilst a slab is held in "Decide Later", you may sell it back to The Slab Lab. You receive 85% of the slab's current guide price as store credit, which can be used for future pack purchases and shipping fees.

Buyback rates are subject to change. The applicable rate will always be displayed before you confirm a sellback.

• Sellbacks are treated as a resale transaction, not winnings or prizes.
• Sellback transactions are irreversible once completed.
• Slabs sold back to us are returned to the available inventory pool and may be assigned to other users in future pack openings.

14. Account Balance

Your account balance is held as store creditand is made up of buyback credits and referral bonuses. Store credit can be used towards pack purchases and shipping fees.

We reserve the right to withhold, freeze, or forfeit account balances where fraud, abuse, or policy breaches are suspected, to the extent permitted by law.

15. Withdrawals (Retired)

Withdrawals to a UK bank account are no longer offered. New buybacks are paid as store credit only, which can be used towards pack purchases and shipping fees.

16. Referral Programme

Eligible users may refer new users to The Slab Lab using a personal referral code. The referral programme is subject to the following terms:

• Referee benefit: New users who register with a valid referral code receive a 15% discount on their first pack purchase.
• Referrer reward: Once the referred user completes their first purchase, the referrer receives a £5.00 store credit added to their account balance.
• Each referred user can only use one referral code, applied at registration.
• Self-referral, multi-accounting for referral abuse, or any attempt to manipulate the referral programme may result in forfeiture of referral rewards and account suspension.
• We reserve the right to modify, suspend, or discontinue the referral programme at any time without prior notice.

17. Shipping

We currently ship to the United Kingdom only. We do not offer international shipping at this time.

Shipping Costs

Shipping costs are calculated based on the number of slabs per shipment. Current rates are:

• 1–3 slabs: £4.99
• 4–6 slabs: £8.99
• 7–10 slabs: £11.99
• 11–15 slabs: £15.99
• 16–20 slabs: £19.99

Shipping costs are subject to change. The applicable cost will be displayed before you confirm a shipping request. Shipping fees are deducted from your account balance or charged via card payment.

Shipping Process

• You may request shipping for one or more slabs held in "Decide Later", up to a maximum of 20 slabs per shipment. Larger orders will be automatically split into multiple shipments.
• Shipments are processed by our team and dispatched via tracked delivery services. You will receive a tracking number by email once your shipment is dispatched.
• We are not responsible for delays caused by couriers or events outside our control.
• In line with the Consumer Rights Act 2015, risk of loss or damage remains with us until the slab is delivered to you. If your shipment is lost, damaged, or incorrect, see our Refund Policy for the remedies available.

18. Valuations & Guide Prices

Slab values shown on The Slab Lab are estimates based on recent market data and are provided for guidance only. Values are not guaranteed resale prices and may change over time.

• The Slab Lab is not responsible for changes in market value.
• Users are responsible for their own collecting and purchasing decisions.

19. No Gambling or Prize Claims

• The Slab Lab does not offer gambling, betting, lotteries, or prize competitions.
• Users purchase physical collectibles, not entries or chances to win money.
• No cash prizes are awarded.

20. Refunds & Consumer Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase and receive a full refund within 14 days of purchase, provided the pack has not been revealed.

• If you purchase a pack but do not reveal its contents, you may request a refund for the pack price within 14 days of purchase by contacting us at info@theslablab.co.uk.
• Once a pack is revealed, the digital content (the reveal) has been consumed and your right to cancel is waived.
• Pack purchases are final once the pack has been revealed.
• Sellback transactions are irreversible once completed.
• Refunds will be processed to your original payment method or account balance within 14 days of your cancellation request being approved.
• These terms do not affect your statutory rights as a consumer.

21. Account Security

You are responsible for maintaining the security of your account:

• You must keep your login credentials confidential and must not share them with anyone.
• We strongly recommend enabling two-factor authentication (2FA), which is available in your account settings. 2FA provides an additional layer of security using a time-based one-time password (TOTP) via an authenticator app.
• If 2FA is enabled, you will be provided with single-use recovery codes. Store these securely — they are the only way to regain access if you lose your authenticator device.
• You must notify us immediately if you suspect unauthorised access to your account.
• We are not liable for losses arising from unauthorised use of your account where you have failed to keep your credentials secure.

22. Account Management

To request account deletion, please contact us at info@theslablab.co.uk.

Before an account can be deleted, the following requirements must be met:

• All purchased packs must be revealed (or refunded if purchased within the 14-day cooling-off period).
• All items held in "Decide Later" must be shipped or sold back to us.
• Any remaining store credit balance will be forfeited upon account deletion.

Once these requirements are met, we will process your account deletion within 30 days in accordance with UK GDPR. We may retain certain data where required by law (for example, tax and transaction records).

We reserve the right to disable accounts that breach these Terms. Disabled accounts cannot log in or access the platform. If your account is disabled, you may contact us at info@theslablab.co.uk for more information.

23. Intellectual Property

All content on The Slab Lab, including but not limited to website design, text, graphics, logos, images, and software, is the property of THE SLAB LAB LTD and is protected by copyright, trademark, and other intellectual property laws.

• All slab images and scans are original photography taken by THE SLAB LAB LTD of physical slabs in our inventory.
• You may share images of your slabs for personal, non-commercial use, but you may not claim ownership of the images or use them for commercial purposes without our written permission.
• You may not reproduce, distribute, modify, or create derivative works from any content on The Slab Lab without our express written consent.

24. Grounds for Refusal of Service, Account Suspension or Termination

We reserve the right to refuse service to, restrict, suspend, disable, or permanently terminate any account, and to cancel or refuse to process pending or completed orders, where we reasonably believe one or more of the circumstances below applies. This list is non-exhaustive and is intended to give customers fair notice of the kinds of conduct or risk that may result in account action.

• Breach of any provision of these Terms, our Privacy Policy, or any other policy published on the platform.
• Suspected, attempted, or actual fraud, including the use of stolen, unauthorised, or misappropriated payment methods or identity details.
• Chargebacks, payment reversals, or payment disputes, in particular where we reasonably believe the underlying transaction was legitimate or the dispute was raised in bad faith.
• Repeated failed payments, high-risk payment behaviour, or other indicators of payment, credit, or settlement risk.
• Operating, registering, or controlling more than one account, including accounts linked by name, email, address, device, IP, or payment method (multi-accounting).
• Abuse or exploitation of bonuses, promotions, referral rewards, free credits, discount codes, loyalty perks, or any other reward or marketing mechanic — including self-referral, collusion between accounts, or any structuring intended to unlock rewards not genuinely earned.
• Reselling, brokering, or otherwise commercialising packs, slabs, account access, referral codes, or platform credit without our prior written consent.
• Suspicious or anomalous purchasing patterns, including rapid high-value transactions, structured spending designed to game promotions, pricing, or cooldowns, or activity consistent with money-laundering or financial-crime typologies.
• Use of bots, scripts, automation, scrapers, emulators, or any tool designed to interact with the platform other than as a human user through a supported browser or device.
• Sharing, selling, transferring, or otherwise permitting third-party access to your account, or accessing another user's account.
• Circumventing, or attempting to circumvent, cooldowns, rate limits, geographic restrictions, age verification, security measures, or any other platform control.
• Reverse-engineering, decompiling, scraping, or otherwise probing the platform's code, APIs, or RNG mechanics beyond the verification tools we provide.
• Harassment, threats, abuse, hate speech, or other harmful conduct directed at our staff, customers, or third parties, whether on the platform, in support channels, on social media, or elsewhere.
• Providing false, misleading, or incomplete information during registration, identity verification, shipping, or any other interaction with us.
• Failure or refusal to complete identity verification (KYC), source-of-funds checks, or anti-money-laundering checks when requested.
• Being under the age of 18, or providing inaccurate information about your age.
• Use of the platform from a jurisdiction where it is prohibited, restricted, or unlicensed, or use that would expose us to legal, regulatory, sanctions, or compliance risk.
• Any conduct which, in our reasonable opinion, harms or risks harming other customers, our staff, our reputation, our infrastructure, our partners, or our ability to operate the platform lawfully.

Where we take action under this clause we may, depending on the circumstances and to the extent permitted by law: refuse or cancel orders, withhold or forfeit account balances, rewards, or pending payouts, retain slabs awaiting a decision or shipment, reverse buybacks, suspend access pending investigation, or permanently close the account. We will normally notify you of the action taken by email, except where doing so would prejudice an investigation or breach a legal or regulatory obligation.

Nothing in this clause limits your statutory rights as a consumer under UK law.

25. Third-Party Services

The Slab Lab uses third-party services to provide certain functionality:

• Payment Processing: Payments are processed via Axcess Merchant Services, subject to their terms and conditions. Your card details are stored and managed by Axcess Merchant Services, not by us.
• Shipping & Tracking: Physical shipments are handled by third-party carriers (including Royal Mail and other UK delivery services), subject to their terms and conditions.
• Authentication:You may sign in using Google OAuth, subject to Google's terms of service and privacy policy.
• Address Lookup:Address autocomplete is provided via Google Maps, subject to Google's terms.

We are not responsible for the actions, policies, or terms of these third-party services. Any disputes regarding payment processing or shipping should be directed to the respective service provider.

26. Service Availability

The Slab Lab is provided on an "as is" and "as available" basis. We make reasonable endeavours to ensure the platform is accessible, but we do not guarantee uninterrupted or error-free access.

• The platform may experience downtime for maintenance, updates, or due to technical issues.
• We are not liable for any loss or inconvenience caused by temporary unavailability of the service.
• We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice.

27. Limitation of Liability

To the fullest extent permitted by law, The Slab Lab is not liable for indirect or consequential losses, market value changes, or user decisions based on displayed valuations. Our total liability is limited to the amount paid by the user for the relevant pack.

28. Force Majeure

THE SLAB LAB LTD shall not be liable for any failure or delay in performance under these Terms that is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, labour disputes, or failures of third-party service providers. In such circumstances, we will make reasonable efforts to minimise disruption and resume normal operations as soon as practicable.

29. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

30. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and THE SLAB LAB LTD regarding your use of The Slab Lab and supersede all prior agreements, understandings, or communications, whether written or oral, relating to the subject matter hereof.

31. Changes to the Service & These Terms

We may modify or discontinue features, packs, odds, pricing, or availability at any time. We may also update these Terms from time to time.

• Material changes to these Terms will be communicated via email to registered users and updated on this page with a revised "Last updated" date.
• Your continued use of the platform after changes are posted constitutes acceptance of the updated Terms.
• If you do not agree with updated Terms, you should stop using the platform and contact us to close your account.

32. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

33. Contact

For support or legal enquiries, contact us at info@theslablab.co.uk.