1. Introduction

Welcome to The Slab Lab. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

2. Company Information

The Slab Lab is operated by THE SLAB LAB LTD, a company registered in England and Wales.

• Company Number: 16940122
• Registered Address: Lytchett House 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA

3. Privacy Policy

Your use of The Slab Lab is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our platform, you also agree to the terms of our Privacy Policy.

4. About The Slab Lab

The Slab Lab is an online collectibles platform that allows users to purchase mystery packs which each contain one guaranteed, real, physical graded trading card ("Slab"). The Slab Lab is not a gambling service. All purchases result in the allocation of a physical collectible.

5. Eligibility

• You must be 18 years or older to use The Slab Lab.
• You must provide accurate and truthful information when creating an account.
• Only one account per person is permitted.
• We reserve the right to suspend or close accounts that breach these rules.

6. Packs & Mystery Mechanics

• Each pack guarantees one real graded slab.
• Pack tiers include published rarity bands and probabilities, displayed before purchase.
• Slabs are assigned at random from live inventory based on the selected pack’s rarity bands.
• Once a slab is assigned to a user, it is removed from future availability.

No outcome is guaranteed beyond the published rarity bands.

7. Transparency & Odds

• All rarity bands and rarity probabilities are displayed prior to purchase.
• Odds may be user-specific due to fairness mechanisms (for example, dupe cooldowns) and current inventory.
• Displayed odds reflect the user’s current eligibility at the time of viewing.

Odds may change if inventory changes or if user-specific modifiers apply.

8. Dupe Cooldown

To improve user experience and reduce excessive duplicates, slabs recently pulled by a user may temporarily have reduced odds for that user ("Dupe Cooldown"). Dupe Cooldown does not remove slabs from eligibility entirely.

• Dupe Cooldown is time-limited and/or may be removed when a user completes all slabs in a given rarity band.
• Cooldown details are displayed transparently in the user interface where applicable.

9. Payment Terms

Payments for pack purchases are processed securely via Revolut Business. We accept all major UK credit and debit cards.

• Payment is taken at the point of pack purchase.
• Payment must clear before a pack can be revealed.
• All transactions are processed in British Pounds (GBP).

10. Vaulting & Ownership

• All slabs assigned to a user are stored in their digital vault.
• Ownership of the slab transfers to the user upon assignment.
• Vaulted slabs remain stored until the user requests shipping (physical shipment is always available), or sells the slab back to us if a buyback option is offered.

The Slab Lab acts as a custodian of vaulted slabs until physical delivery is requested.

11. Storage & Insurance

All vaulted slabs are stored in a secure, locked, temperature-controlled facility. All slabs in our custody are fully insured.

• THE SLAB LAB LTD takes full responsibility for damage, theft, or loss of slabs whilst they are in our possession.
• In the event of damage, theft, or loss, customers will be compensated at fair market value, determined in good faith.
• This responsibility ends once the slab is dispatched for shipping to the customer.

12. Buyback / Sellback Option

Users may be offered the option to sell a slab back to The Slab Lab at a displayed buyback price. Buyback prices are typically 80–90% of the slab’s guide value but may vary and are subject to change.

• Sellback is optional and may not be available for all slabs.
• Sellbacks are treated as a resale transaction, not winnings or prizes.
• Sellback transactions are irreversible once completed.

13. Account Balance & Withdrawals

• Sellbacks credit the user’s account balance.
• Withdrawals may require identity verification (KYC) and additional checks.
• Bonus or promotional credits are non-withdrawable.
• We reserve the right to charge reasonable withdrawal fees and apply minimum withdrawal thresholds.
• We may delay or refuse withdrawals where fraud, abuse, or policy breaches are suspected.

14. Shipping

• We currently ship to the United Kingdom only. We do not offer international shipping.
• Users may request shipping of one or more vaulted slabs.
• Shipping costs, options, and estimated delivery times are displayed at checkout.
• We are not responsible for delays caused by couriers, customs, or events outside our control.

Risk passes to the user once the shipment is dispatched.

15. Valuations & Guide Prices

Slab values shown on The Slab Lab are estimates based on recent market data and are provided for guidance only. Values are not guaranteed resale prices and may change over time.

• The Slab Lab is not responsible for changes in market value.
• Users are responsible for their own collecting and purchasing decisions.

16. No Gambling or Prize Claims

• The Slab Lab does not offer gambling, betting, lotteries, or prize competitions.
• Users purchase physical collectibles, not entries or chances to win money.
• No cash prizes are awarded.

17. Refunds & Consumer Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase and receive a full refund within 14 days of purchase, provided the pack has not been revealed.

• If you purchase a pack but do not reveal its contents, you may request a refund for the pack price within 14 days of purchase.
• Once a pack is revealed, the digital content (the reveal) has been consumed and your right to cancel is waived.
• Pack purchases are final once the pack has been revealed.
• Sellback transactions are irreversible once completed.
• These terms do not affect your statutory rights as a consumer.

18. Account Management

To request account deletion, please contact us at info@theslablab.co.uk.

Before an account can be deleted, the following requirements must be met:

• All purchased packs must be revealed (or refunded if purchased within the 14-day cooling-off period).
• All vaulted items must be shipped or sold back to us (if a buyback price is available).

Once these requirements are met, we will process your account deletion within 7 days.

19. Intellectual Property

All content on The Slab Lab, including but not limited to website design, text, graphics, logos, images, and software, is the property of THE SLAB LAB LTD and is protected by copyright, trademark, and other intellectual property laws.

• All slab images and scans are original photography taken by THE SLAB LAB LTD of physical slabs in our inventory.
• You may share images of your slabs for personal, non-commercial use, but you may not claim ownership of the images or use them for commercial purposes without our written permission.
• You may not reproduce, distribute, modify, or create derivative works from any content on The Slab Lab without our express written consent.

20. Abuse, Fraud & User Conduct

We reserve the right to suspend or terminate accounts for abuse, fraud, or attempts to exploit the platform, including multi-accounting and manipulation of promotions or referral systems.

Prohibited activities include, but are not limited to:

• Using automated systems, bots, scripts, or scrapers to access or interact with the platform.
• Harassing, threatening, or abusing staff or other users.
• Attempting to reverse-engineer, decompile, or otherwise interfere with the platform's functionality.
• Sharing account credentials or allowing unauthorised access to your account.
• Circumventing security measures or attempting to gain unauthorised access to any part of the platform.
• Using the platform in any way that violates applicable laws or regulations.

Any balances associated with abuse may be withheld or forfeited where permitted by law.

21. Third-Party Services

The Slab Lab uses third-party services to provide certain functionality:

• Payment Processing: Payments are processed via Revolut Business, subject to their terms and conditions.
• Shipping: Physical shipments are handled by Royal Mail, subject to their terms and conditions.

We are not responsible for the actions, policies, or terms of these third-party services. Any disputes regarding payment processing or shipping should be directed to the respective service provider.

22. Service Availability

The Slab Lab is provided on an "as is" and "as available" basis. We make reasonable endeavours to ensure the platform is accessible, but we do not guarantee uninterrupted or error-free access.

• The platform may experience downtime for maintenance, updates, or due to technical issues.
• We are not liable for any loss or inconvenience caused by temporary unavailability of the service.
• We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice.

23. Limitation of Liability

To the fullest extent permitted by law, The Slab Lab is not liable for indirect or consequential losses, market value changes, or user decisions based on displayed valuations. Our total liability is limited to the amount paid by the user for the relevant pack.

24. Force Majeure

THE SLAB LAB LTD shall not be liable for any failure or delay in performance under these Terms that is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, labour disputes, or failures of third-party service providers. In such circumstances, we will make reasonable efforts to minimise disruption and resume normal operations as soon as practicable.

25. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

26. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and THE SLAB LAB LTD regarding your use of The Slab Lab and supersede all prior agreements, understandings, or communications, whether written or oral, relating to the subject matter hereof.

27. Changes to the Service

We may modify or discontinue features, packs, odds, pricing, or availability at any time. Material changes will be communicated via the website where appropriate.

28. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

29. Contact

For support or legal enquiries, contact us at info@theslablab.co.uk.